"Our Utility Billing department has significantly reduced the amount of time we spend resolving billing discrepancy with our customers. Our new Innoprise system provides the ability to see an actual bill when talking to a customer.  Plus, within minutes, we can actually produce a duplicate bill and e-mail a copy to our customers.  These two features alone have helped us improve our customer service."

"Another time saving feature are the sophisticated filtering tools.  Our users can setup multiple selection criteria to quickly find information.  Users have the ability to sort data by each column by simply clicking on the column heading.  This makes the data so much easier to manipulate. These filtering tools have reduced the pre-billing review process by approximately 52 hours annually and saved a great deal of time in reviewing meter reading." 

"From a user perspective, another benefit is that pertinent information is available to users as soon as they log in to the system and users have the ability to tailor their working environment.  We like the ability that each user has to customize their screen with not only the individual columns they would like to see, but to be able to arrange the columns in the order that helps them the most."

Dianne Cooper
Billing & Accounts Administrator

"Accessing data for reporting needs is so much easier. User can filter on their required information and extract the data to an Excel file. The ability to export to Excel has provided the Utility Billing staff with the reporting tools to generate more reports on their own reducing the demand on the I.T. staff for report development."

Kale Gilmore
Director of Information Technology

"The filtering functionality is a tremendous feature. It allows the user to easily find the information they are looking for and sort it however they like. The information can be displayed on the screen or printed with one click of the mouse.  This feature has dramatically reduced the number of requests for reports that IT has received as users are empowered to generate their own reports."

Jane Archer
Senior Application Specialist