ORLANDO,
FL and BEND, OR – September 9, 2004. The City of Kissimmee, Florida, has
contracted with Innoprise Software, Inc. for a new kiosk-based solution
for its community development needs, including planning, zoning,
permitting, land development, building plan review, building
inspections, and licensing. The city contracted with Innoprise earlier
in the year for purchase of the enterprise software vendor's Community
Development software, which is now being used by Kissimmee to create a
consistent, up-to-date view of the various phases and steps of the land
development process.
As part of the new contract, the
software will be extended to the public via interactive, Web-based,
self-service kiosks strategically located in to convenient locations
throughout the city, where citizens can access them to complete a
variety of government transactions. These include checking the status of
license applications, fee payment, inspection scheduling and monitoring
the progress of their development projects.
Until now, these services were
previously provided only through direct contact with a city customer
service representative. Through the new kiosk deployment, the Kissimmee
will be able to leverage web technology and touch screen functionality
to provide faster, better service to the public than ever before and in a
much more convenient manner and location.
“The kiosk negates the ‘digital divide'
for those citizens who do not yet have Internet access and allows them
to benefit from our online services,” said Tony Curtis, Geographic
Information Systems (GIS) manager for the city.
The first interactive kiosk is being
installed in Kissimmee's City Hall to service the some 10,000 people who
transact business with the Development Services Departments' each year.
The kiosk will reduce waiting times during peak business significantly.
The city will then expand the kiosk deployment to encompass parks and
recreation, police and fire services, with kiosks located where citizens
and developers commonly live and shop. “We are looking at placing
additional kiosks that offer similar services in city parks, Home Depot,
Lowe's, government buildings and post offices,” said Michael
Steigerwald, community development director for the city.
Innoprise Software, Inc. provides enterprise software for
the specific business challenges of utilities and local government
agencies. For the last two years, the company has teamed with a core
group of customers and concentrated all of its resources on developing
next generation software for CIS, financial management, community
development and work management. For additional information, visit www.innoprise.com.
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