BROOMFIELD, CO - February 26, 2007. Innoprise Software, Inc. today announced that the Town of Branford, Connecticut, has successfully gone live with four modules of their Community Development software.  The new Building Permits and Occupational Licenses software replaces the town’s legacy system.  Branford also purchased Permits and Inspections, Planning and Zoning, as well as and Citizen Access software.  Citizen Access will be implemented in Q2 2008.  Branford is located in Connecticut about 7 miles east of New Haven along the shores of Long Island Sound. The town provides a variety of services to 29,500 citizens including sewer, paid fire and a large park and recreation offering.

The town’s prior system was limited in cross-departmental functionality.  Many times a new construction request sat idle due to a large number of manual processes between Building, Inland Wetland and Zoning departments.  The Innoprise Community Development solution is enterprise-wide and links information across departments to streamline new construction requests. Additional departments that are now linked in addition to the classic Community Development departments include; waste water, public health and fire. 

“The major benefit with Innoprise is our ability to link departments,” said Peter Hugret, Director of Information Technology for the town.  Now, all of the Community Development departments have access to information, data is shared between departments, and the integrated workflow engine manages cross-departmental tasks.  The Citizen Access module will act as a transparent bridge between the Internet and Branford’s back office system.  “With Citizen Access in place, simple transactions will be available online to provide our citizens with convenient customer service, 24/7” explains Hugret.  “No longer will applicants for such things as a septic tank pump out have to come to the Town Hall to obtain a permit. Additionally, instead of our staff processing the simple tasks at the counter, they can spend more quality time with the more complex applications where a visit to the town hall is required,” adds Hugret.

“Another benefit to the new Innoprise system is it’s intuitiveness, flexibility, and ability to support user-configurable options.  Our employee who processes most of the permits is finding the single screen she designed, to be very efficient as compared to the past where she had to constantly flip through screens to complete a permit,” said Hugret. “The transition from our prior system to the present was as seamless as they come. This was largely due to the Innoprise implementation methodology and the commitment of the Community Development team to make it happen” adds Hugret.

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